Terms of Service

1. Acceptance of Terms

By creating an account or accessing the AssessInsights platform, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of an organization, you represent that you possess the authority to bind that entity.

2. Evaluation Credits & Billing

AssessInsights operates on an evaluation credit system. 1 evaluation credit represents 1 completed assessment (individual diagnostic or 360° multi-rater evaluation cycle). Unused monthly subscription credits roll over on a 3-month rolling schedule. Purchased top-up credit packs do not expire on active accounts. Unused evaluation credits are non-refundable upon account cancellation unless otherwise specified in an enterprise contract.

3. Acceptable Platform Use

You agree not to use the platform to:

• Deploy diagnostic questionnaires intended to harass or discriminate against participants.
• Attempt to breach multi-tenant data isolation security controls.
• Reverse-engineer the dynamic SVG vector graphic rendering engine.

4. Intellectual Property & Custom Rubrics

You retain full ownership of custom assessment rubrics, dimension matrices, and proprietary diagnostic content created inside your workspace. AssessInsights retains ownership of core platform software, SVG render algorithms, and pre-built system assessment templates.

5. Limitation of Liability

To the maximum extent permitted by applicable law, AssessInsights shall not be liable for indirect, incidental, or consequential damages arising from talent management decisions made using report analytics.

6. Service Availability & Maintenance SLAs

AssessInsights targets a 99.9% service uptime commitment for platform core assessment survey dispatches and vector report rendering services. Scheduled system maintenance is performed during off-peak windows with prior dashboard notification. Enterprise SLA credits are governed by custom service contracts.

7. Modifications & Contact Information

We reserve the right to update these terms to reflect changes in legal or technical capabilities. Registered workspace administrators will be notified of material changes via email or system banner thirty (30) days prior to enforcement. For questions regarding terms, contact support@assessinsights.com or visit our Contact Page.